Care & Maintenance

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ALUMINIUM 

Clean as needed using a soft cloth with a mild detergent. Rinse with clean water to ensure no detergent residue remains.
Avoid abrasive cleansers, carbon steel brushes/wools and cleaners containing chlorine.

BRASS

Brass is an alloy metal made up of zinc and copper. The amounts used of each are adjusted depending on the intended use of the piece. Brass, like silver and other metals, does tarnish easily.

Clean with a Microfiber Cleaning Cloth
Brass can often be cleaned with a clean, lint-free cloth. One of the best types for this is a microfiber cloth.
Put some elbow grease into it, and really buff the area hard. You might be amazed that you don’t have to do anything further!

Wash your Brass in Soapy Water
The second easiest tip for brass cleaning is the simple washing of the piece in warm, soapy water.
This can be done by immersion or wiping, depending on the nature of the piece. Make sure you dry the brass thoroughly once it’s clean, and buff it to a shine.

Lemon and Salt
This method is wonderful because it’s both completely natural and doesn’t require dirtying a clean rag and only takes a few steps to clean and shine brass.

  1. Cut a lemon in half and remove any seeds.
  2. Coat the open fruit of the lemon with table salt.
  3. Hold the lemon by the rind, and rub the salt-coated lemon over the brass. (You may need to recoat your lemon with salt if it’s a large piece.)
  4. Buff to a shine with a clean, dry cloth.

BRONZE

Bronze is a copper alloy (combination of copper and tin) and when exposed to air and moisture, it will develop a greenish layer of build-up on its surface. This greenish coating is known as patina.
Maintain the look of your bronze with regular dusting. Do not polish too often as it can ruin your bronze finish.
Baking Soda & Lemon Juice Method:

  1. In a bowl start with 2 tablespoons of baking soda
  2. Slowly pour lemon juice into the bowl of baking soda until a paste forms (add as needed & note that bubbling is normal)
  3. Apply the paste to the surface of the bronze with a lint free and no abrasive cloth
  4. Polish by rubbing in a circular motion
  5. Allow to sit for 20 minutes
  6. Rinse with warm water and dry with a soft cloth
  7. If tarnish is not yet completely gone, repeat the process!

Additional Tips and Advice

  • If the bronze item is small or has a lot of crevices and tight spots, try using a soft bristled toothbrush to rub the paste into hard to reach areas
  • Although occasional polishing will keep your bronze looking shiny, using these methods too often may have the opposite effect, reducing the luster of the bronze finish
  • Maintain your bronze items by regular dusting and rinsing; regular care will keep your bronze looking it’s best and lessen the need for more frequent polishing
  • When you rinse your bronze items, be sure to dry thoroughly. While bronze is resistant to moisture, allowing it to remain wet and air-dry will hasten the formation of patina
  • There are some commercial polishes available for bronze (usually in specialized stores or online). Some of these products can be harsh and are generally no more effective than the above polishing pastes

CAESERSTONE

Occasionally wash marble surfaces with luke warm water and wipe dry with a clean cloth.
Wiping surface with a damp chamois will not leave streaks.
Once or twice a year, depending on soil, wash with a mild detergent solution (hand dishwashing detergent and warm water), rinse and wipe dry.

CARPET

Step 1: Vacuum regularly; for heavy traffic environments, vacuum daily. Be thorough: vacuum under furniture and where you rug meets the wall. A vacuum with a rotating brush is best for low pile, but turn the brush off or change the head for loop pile to prevent excess fuzzing.

Step 2: Clean spills; stains can be easily prevented by acting quickly when spills occur. Take care to use the correct cleaning agent for your spill.

  • Scoop up solids before cleaning
  • Blot out as much liquid as possible using a clean white absorbent towel or sponge
  • Clean with the correct cleaning agent from the spotting chart.
    Apply the cleaning agent on to a clean towel – not directly on your rug
  • Rinse with cold or lukewarm water
  • Blot dry with an absorbent clean towel, or use a cold air fan to complete drying
  • DO NOT RUB OR SCRUB YOUR WOOL RUGS as this can cause permanent pile distortion

Step 3: Professional cleaning; regular professional cleaning will do wonders to revitalise your rugs and keep them hygienically clean. It is an essential step in looking after your rug and ensuring it lasts longer. The most important thing to remember when organising professional cleaning is only use a qualified professional! Carpet cleaning requires skills and expertise that can only be obtained through formal training. Untrained operators may do your rugs more harm than good.

Cleaning agents for spills:

  1. Cold water
  2. One teaspoon of wool detergent with one teaspoon of white vinegar in one litre of water
  3. Clear household disinfectant
  4. A dry cleaning solvent (eg: white spirit). Use only on dry carpet
  5. Chill with aerosol freezing agent or ice cubes in a plastic bag. Pick or scrape off gum
  6. Mix 1/3 cup of white vinegar and 2/3 cup of water
  7. Warm water
  8. Nail polish remover without lanolin
  9. Surgical alcohol
  10. Rust remover
  11. Vacuum
  12. Mineral turpentine
  13. Call a professional wool rug cleaner

SPOT REMOVAL CHART

Spot Order of Treatment
Step 1 Step 2 Step 3
Alcoholic beverage 1 2
Bleach 1 13
Blood 1 2
Butter 4 2
Candle wax Absorbent paper and hot iron 4
Chewing gum 5 4
Chocolate 4 2
Coffee 1 2 6
Colas and soft drinks 1 2
Cooking oils 4 2
Cream 2 4
Egg 2 13
Faeces 2 3 13
Floor wax 4 2
Fruit juice 1 2
Furniture polish 4 2
Gravy & sauces 7 2
Ink (ballpoint pen) 9 2
Ink (felt tip) 4 2
Lipstick 4 2
Milk 2 4
Mustard 2
Nail polish 8
Oil and grease 4 2
Paint (oil) 12 4
Paint (latex) 1 2
Rust 10 1
Salad dressing 2 4
Shoe polish 4 2
Soot 11 4
Tar 12 4
Tea 1 2 6
Tomato sauce 7 2
Urine (fresh) 1 2 3
Urine (old) 13
Vomit 2 3 6
Wine 1 2 6
Unknown material 4 2

CAST IRON

Once or twice a year, depending on soil, wash with a mild detergent solution (hand dishwashing detergent and warm water).
Then wipe the surface with a clean cloth and plain water.
Wipe dry with a clean dry cloth.

CASTORS

All caster bearings need to be lubricated with a high quality multi-purpose grease that has good extreme pressure and anti-wear characteristics, as well as withstands the temperature range that fits the application requirements. Wheel and swivel bearings last longer if lubricated regularly.
Some lube applied to friction points on the wheel hub, washer and leg surfaces of straight roller bearing systems reduces drag and improves reliability.
Normal conditions may warrant lubrication every six months, but once a month may be necessary in extreme applications, such as corrosive or exceptionally dirty environments.
When necessary, retighten caster mounting bolts and, if casters are welded to equipment, check the welded elements for cracks.
Loose casters or frozen wheels may also produce flat spotting.
Place loads gently onto any cart, truck, or bin attached to any casters. Overloading or dropping loads (shock loading) on carts, trucks, or bins may cause sudden wheel or equipment failure.
Look for frame distortion due to overloads or impact loads. A distorted frame can cause premature wheel failure because of abnormal loads on one or two casters.
High speeds on rough floors can quickly create severe damage to tread and wheels.

CERAMIC TILES

Clean laminated surfaces with a soft cloth and warm water with mild detergent.
Dry with a soft cloth.
These tables should never be exposed to direct sunlight, outdoor environments, extreme heat or extreme fluctuations in air moisture.

CHROME

Clean using a soft damp cloth.
Stubborn dirt may be removed with a damp sponge and a lukewarm solution of mild detergent, rinse and dry with a soft cloth.
Do not use products containing Chlorine, abrasives, ammonia and/or thinners.
Do not use steel or synthetic fibre wools.

CONCRETE

We caution against use of caustic acids to clean or resurface concrete furniture.
For normal spills, a quick wipe up and gentle “scrub” with a cotton cloth or similar is recommended.
For stains, which contain dark colours or have been sitting longer than a normal spill, you can use a mild soap and a slightly more aggressive “scrubbing” over the entire surface you wish to clean, to ensure even cleaning.

CORIAN

Clean regularly with a cloth or sponge wrung out in warm soapy water.
You can also use ammonia-based cleaners or commercial cleaners recommended for use on Corian and other similar surfaces.
Always wipe the surface dry after cleaning.

FABRIC

REGULAR MAINTENANCE
Spot cleaning with mild soap and water will remove most of the everyday stains.
Vacuum regularly using the proper attachment to avoid pilling.
Tough, difficult stains can be cleaned with alcohol-based solutions followed by clean water rinse.

GENERAL RECOMMENDATIONS
Treat stains promptly. The longer a stain remains on the textile, the more difficult it will be to remove. A professional Furniture cleaning service is recommended
Always pre-test any cleaning method in an inconspicuous area.
Several light applications of a cleaning agent are less harmful than a single concentrated application. Repeat stain treatment several times if necessary.
Never use heat to clean textiles. Heat can set stains.
Do not use solvent-based cleaning agents such as lacquer thinners, nail polish remover, pine oil or cleaning agents containing bleach. These agents my cause discolouration over time.
Do not over saturate the textile or let water pool in seams.

STAIN TREATMENT
Soak up any excess moisture immediately.
For oil and water-based stains, use a clean, soft, white cloth, a natural sponge, or a nylon soft-bristle brush with lukewarm, soapy water. Brush the stain with light, quick strokes. Avoid a scrubbing motion and work from the edge of the stain toward the centre.
For solid stains (e.g. mud) allow the stain to dry thoroughly and gently break up any hardened areas. Use a nylon, soft bristle brush to remove all loose particles.

For insoluble stains (e.g. chewing gum, candle wax, etc.), use a plastic bag filled with ice to rub the stain until the substance becomes brittle. Use a clean, dull, flat knife to gently remove the substance. If the stain persists, blot the area with a clean, soft, white cloth or natural sponge and lukewarm soapy water.
For blood and bodily fluid stains, follow the oil-based stain treatment above If the stain persists, gently dab a pH-neutral cleanser, upholstery spot cleaner, or an equal mixture of water and enzyme detergent (e.g. laundry detergent) on the stain and let it sit for one minute. Rinse stain treatment thoroughly with a natural sponge moistened slightly with cool, clean water and completely remove all cleaning solution residue as left over residue can attract soil over time.
Extra care should be taken when cleaning dark colors to avoid creating light marks that can be caused by colour transfer.
Avoid excess rubbing to prevent discoloration and damage to the face of the material. Do not saturate the surface. Allow the textile to dry thoroughly and vacuum before using.

GALVANISED STEEL

Clean as needed using a soft cloth or brush with a mild detergent. Rinse with clean water to ensure no detergent residue remains.
Avoid steam cleaning, abrasive leansers, carbon steel brushes/wools and cleaners containing chlorine.

GLASS

ROUTINE CLEANING
Hand cleaning of the glass surface to visibly remove accumulated dust or fingerprints can be accomplished using a number of different glass cleaning products. Recommended cleaning products are Windex® Glass (available from supermarkets) or a mixture of one part vinegar to ten parts water. Other commercially available vinegar-based glass cleaners have generally demonstrated an ability to provide a clean, streak-free glass surface.

  • Flood the glass surface with the spray-on cleaning solution or with a cloth saturated with the cleaning solution. Be generous with the amount of solution applied.
  • Scrub the wet surface with a clean, lint free towel or cloth.
  • Wipe dry with a dry, clean, lint free towel or cloth.
  • To prevent streaking, stop wiping when the glass is almost dry and there is a uniform film left on the glass surface.

STORAGE & HANDLING
Glass should be stored in a dry and clean environment with good circulation of cool dry air to avoid staining and marking. Storage areas should be out of direct sunlight as some glass is susceptible to thermal breakage.
Where glass has been made wet, it should be separated and dried before being placed back on any surface. If separated from original surface glass should always be stored vertically at a slight angle. The edges should be supported on wood or a soft material and contact with hard materials must be avoided.
When glass is stored and transported there should always be some kind of protector between the glass surfaces to prevent transit damage. This should be appropriate to the product size and size, and may be such items as paper, rubber or plastic wrap on the glass. Bear in mind, glass is fragile and will be broken if handled incorrectly.
Particular care should be taken to ensure the glass is properly fastened and secured to prevent damage. Glass should always be handled by staff that have been properly trained in approved practice, always taking into account good health and safety procedures.

WHAT NOT TO DO
Do not:
– clean the glass when the glass is hot or in direct sunlight.
– allow cleaning solutions to contact the edges of Laminated glass, Insulating Glass Units or Mirrors.
 use cleaners which contain Hydrofluoric or Phosphoric acid as they are corrosive to the glass surface.
– use abrasive cleaners, powder based cleaners, scouring pads or other harsh materials.
– store or place other material in contact with the glass.
(This can damage the glass or create a heat trap leading to thermal breakage).

Avoid causing extreme temperature changes to the glass as this may lead to thermal fracture of the glass, i.e. do not splash hot water on cold glass or freezing water on hot glass.
Some tapes or adhesives can stain or damage glass surfaces. Avoid using such materials unless they are known to be easily removed.

GRANITE

Use water and a mild detergent to clean, rinse thoroughly with clean water to remove all traces of soap or cleaning solution.
Hot temperatures can be tolerated however care should be taken to avoid direct contact with heat and sunlight for a prolonged period of time.
Do not use cleaning products which contain lemon, vinegar or other acids as high acid content may etch the surface.
A sealer should be applied every 12 months to assist in preventing stains.

LABELS

Wipe with a damp cloth.
The use of any chemical products will cause the adhesive to fail and the label will lift.

LAMINATE

Clean laminated surfaces with a soft cloth and warm water with mild detergent.
Dry with a soft cloth.
Laminates should never be exposed to direct sunlight, outdoor environments, extreme heat or extreme fluctuations in air moisture.

LEATHER

Leather should be dusted often and vacuumed regularly. Do not place sharp objects on leather. Leather is a very durable product but can still be damaged. Keep your leather furniture out of direct sunlight and 2-3 feet away from any heat sources to prevent fading and cracking.
Do not use abrasives, harsh chemicals, saddle soap, leather cleaners that contain any oils, soaps/detergents, or common household cleaners on your leather. Only use recommended leather cleaners such. Follow instructions on any leather cleaner you may use and always test the cleaner or conditioner on an obscure area before using.
Leather conditioners provide a barrier to stains and help extend the life of your leather.

LLDPE RESIN

It is recommended the use of Scotch-Brite EASY ERASER.
Use double faced sponge with water only, with no need for chemical products. The white side removes the dirt and stains effectively from multiple surfaces. The blue side makes the work easier with a good result.
It is recommended the use of a good degreaser.
Pulverize the degreaser on the dirty surface and rub it with a cloth humidified in water. Rinse dry with abundant water (preferably with a water pressure system) and leave it to dry outside.

MARBLE (tuff skin)

This high tech lamination is installed directly to the surface of the stone with an adhesive.
Useful life span for the product depends on the normal wear and tear in the environment it is in and the how it is cared for.
Use any liquid cleaner, including Bleach or Quats to clean the surface. Final buffing can be done with a micro fiber towel to bring out a deep gloss finish.
Do not use abrasives like Comet or Ajax. Do not scrub with steel wool or scrape with razor blades.
Do not attempt to peal product away from stone. Tuff Skin is made to be replaceable in case of damage. It is possible to peel it back with a knife or, with enough effort, even a finger nail. do not attempt to peal Tuff Skin away from stone as this intentional damage is not covered under your warranty.
Do not use stone surface as a cutting board.
Tuff Skin can take the heat. Hot plates, Hot oils, Hot pans do not affect the coating.
Tuff Skin can take the oils. Oils do not soak into the coating and can be wiped off easily.
Tuff Skin is impervious to acids like Lemons, Wine, and Vinegar.

MARBLE

Occasionally wash marble surfaces with luke warm water and wipe dry with a clean cloth.
Wiping surface with a damp chamois will not leave streaks.
Once or twice a year, depending on soil, wash with a mild detergent solution (hand dishwashing detergent and warm water), rinse and wipe dry.

METAL

Wash with warm soapy water and mild detergent using soft cloth.
Then dry thoroughly with clean soft cloth.
(In mild environments every 6 months; in commercial or industrial environments, every month).

MONDO FLOOR TILE

Always clean spills as they occur.
Dust mop or vacuum daily and also prior to performing washes.

Mondo recommends washing/scrubbing the rubber flooring a minimum of once weekly. Always work with cleaning products that are solvent free, phenol free  and that have a relatively neutral pH level (7-9). Avoid products that have a pH below 3 or above 11.
Never scrub dry or partially dry flooring.
Never use abrasive brown or black pads, rigid brushes or steel wool on your rubber flooring.
Always test cleaning products on secluded areas to confirm suitability prior to use.

NYLON GLIDES

Replace glides when they begin to wear to avoid damaging the chair legs and floor surface.

PLANTERS

It is recommended the use of Scotch-Brite EASY ERASER.
Use double faced sponge with water only, with no need for chemical products. The white side removes the dirt and stains effectively from multiple surfaces. The blue side makes the work easier with a good result.
It is recommended the use of a good degreaser.
Pulverize the degreaser on the dirty surface and rub it with a cloth humidified in water. Rinse dry with abundant water (preferably with a water pressure system) and leave it to dry outside.

POLYETHYLENE

Polyethylene can scratch easily, so stiff brushes of any kind, gritty cleansers or abrasive pads are not recommended as cleaning tools.

If possible, use a garden hose to remove accumulated dust and dirt. Soak furniture well and use a sponge or soft cloth to dry.
To remove food stains or greasy spots, apply a solution of water and liquid dishwashing detergent to plastic furniture with a sponge or damp cloth. Soak the spot well and allow the detergent to work for a few minutes. Reapply more detergent if necessary. Rinse well with a garden hose and dry completely.
Spots and stains that remain after washing often call for stronger measures. Solvents such as alcohol and acetone can be applied by cloth. Wipe until all residue is gone. Both of these solvents are flammable and hazardous to breathe, so use them in a well ventilated area. Wear protective gloves while working with acetone.

POWDER COATING

Wash regularly with warm soapy water and mild detergent using soft cloth
(In mild environments every 6 months; in commercial or industrial environments, every month).

QUARTZ

For routine cleaning, simply wipe down your countertop with a damp cloth or paper towel and, if necessary, a small amount of non-bleach, non-abrasive cleanser.
Clean up spills right away, before they can dry.
For stubborn or dried spills, use a nonabrasive cleaning pad such as a white 3M Scotch-Brite® scrub pad coupled with Formula 409® Glass & Surface Cleaner or a comparable cleaning product.
Materials that harden as they dry (such as gum, food, grease, nail polish or paint) are to be gently scraped away with a plastic putty knife.
When grease from cooking is an issue use a degreasing product to help loosen and remove the grease from the surface. Follow the cleaner manufacturer’s instructions for use.
Avoid exposing quartz surfaces to strong chemicals and solvents, especially paint removers or furniture strippers containing trichlorethane or methylene chloride. Keep nail polish remover, bleach, bluing, permanent markers or inks, and oil soaps away from this surface.

Do not use:

  • Wax
  • Polish
  • Bleach
  • High PH cleaners

RUGS (plynyl)

Maintenance and Instructions general
Plynyl is a very tough durable material and few household or common office chemicals affect it. Routine maintenance along with periodic cleanings and diligent attention to stain causing spills will provide a long useful life.
Routine maintenance should be applied once daily. Dirt and soil will degrade any flooring so proper maintenance will increase its natural life cycle.
Water can be used effectively in daily maintenance. Detergents and shampoos with a pH up to 11 can be used repeatedly and safely. However it is recommended to use the lowest pH detergent that provides a satisfactory result. When using water with any of the maintenance techniques listed below, be sure not to leave any standing water and keep foot traffic off the floor until it is completely dry. Also do not over-wet areas to be cleaned.
Do not use acetone, pine-Sol or Citrus based cleaners as they can damage vinyl. Solvents containing Xylene or Toluene may be used in a limited fashion as a spotting agent, see the Section 3 below.
Plynyl is not absorbent and therefore are not recommended to be used in street level entrances as walk off mats
It is necessary to use chair pads under rolling chairs to protect plynyl fabric and seams.

Maintenance Techniques
The most common and easily accessible maintenance options are the vacuum cleaner and mop. Either is effective in picking up and removing dirt. If a vacuum cleaner is used, the beater brushes should be lowered so it brushes the surface of the plynyl to release dirt and brush out scuffs.
For commercial and institutional installations, a recommended cleaning program would consist of daily vacuuming to remove soil particles, daily spot cleaning, and periodic comprehensive cleaning. The frequency of the comprehensive cleaning depends upon the use and should be determined in consultation with maintenance professionals.

Spot and stain removal
Even with routine maintenance, staind and spots will occur. Clean spills as quickly as possible. Watery spills should be blotted with clean cloths or paper towels. Thick jelly like substances should
be removed with a spoon or blunt scraper and then blotted. Solids should be scraped using a blunt scraper and then swept, brushed or vacuumed to remove the material. After removal of the majority of the spilled material it is Important to complete the removal process so the spill does not have a chance to affect the flooring.
Plynyl is stain resistant, not stain proof.   To avoid lasting stains blot and clean immediately. The list below shows stain removal procedures for some common spills and other tough to clean areas.

Stain Removal Procedure
Shoe heel marks Use medium bristled scrub brush and follow with mild detergent solution.
Blood, chocolate, catsup, white glue, egg, ice cream, butter Spray on a mild detergent solution and allow to dwell for 1 minute. Brush with a medium bristled scrubbing brush and then blot with white paper towels. Repeat until discoloration is removed.
Berries, fruit juices, cream, soft drinks, milk, wine, beer, coffee, tea Spray on a mild detergent solution and allow to dwell for 1 minute. Blot with white paper towels. Repeat until discoloration is removed.
Excrement, vomit, urine Spray on a mild detergent solution and allow to dwell for 1 minute. Brush with a medium bristled scrubbing brush and then blot with white paper towels. Repeat until discoloration is removed.
Shoe polish, asphalt, grease, oil, ink, lipstick, crayon, wax, paint, rubber, cement, seam sealer Remove as much residue as possible using white towels paying attention to keeping the stain from spreading. Use a mild solvent placed on a white towel and then apply to the stained area. Repeat the application of the solvent and gently agitate the area as much as needed. Over application of any solvent can dramatically affect the integrity of Plynyl. Follow solvent cleaning with a detergent rinse.
Mercurochrome, merthiolate, betadine, tomato sauce, spaghetti sauce Spray on a mild detergent solution and allow to dwell for 1 minute. Blot with white paper towels. If discoloration is not removed, dilute household bleach in 1:10 bleach to water and mist on affected area and allow to dwell for 5 minutes. Rinse with water to remove all bleach residue.
Chewing gum Freeze with compresses air and break away from material surface. Follow with mild detergent and a medium bristled brush.
Rust Treat with a reducing agent and follow with a mild detergent rinse (may require professional assistance).
Follow all cleaning procedures using common detergents with a water only rinse in order to remove all residual cleaning agents. Allow the area to dry completely before allowing traffic into the area.

Please note: Stains that cannot be removed under the listed procedures can be treated with a 1:10 bleach to water solution. Mist the solution on the area of discoloration and allow to dwell for 5 minutes. Rinse the area with water only in order to remove the bleach residue. Allow to dry completely before allowing traffic into the area. Some stains may require a professional to complete the stain removal process.

RUGS (woolen)

Step 1: Vacuum regularly; for heavy traffic environments, vacuum daily. Be thorough: vacuum under furniture and where you rug meets the wall.
A vacuum with a rotating brush is best for low pile, but turn the brush off or change the head for loop pile to prevent excess fuzzing.

Step 2: Clean spills; stains can be easily prevented by acting quickly when spills occur. Take care to use the correct cleaning agent for your spill.

  • Scoop up solids before cleaning
  • Blot out as much liquid as possible using a clean white absorbent towel or sponge
  • Clean with the correct cleaning agent from the spotting chart. Apply the cleaning agent on to a clean towel – not directly on your rug
  • Rinse with cold or lukewarm water
  • Blot dry with an absorbent clean towel, or use a cold air fan to complete drying
  • DO NOT RUB OR SCRUB YOUR WOOL RUGS as this can cause permanent pile distortion

Step 3: Professional cleaning; regular professional cleaning will do wonders to revitalise your rugs and keep them hygienically clean. It is an essential step in looking after your rug and ensuring it lasts longer. The most important thing to remember when organising professional cleaning is only use a qualified professional! Carpet cleaning requires skills and expertise that can only be obtained through formal training. Untrained operators may do your rugs more harm than good.

Cleaning agents for spills:

  1. Cold water
  2. One teaspoon of wool detergent with one teaspoon of white vinegar in one litre of water
  3. Clear household disinfectant
  4. A dry cleaning solvent (eg: white spirit). Use only on dry carpet
  5. Chill with aerosol freezing agent or ice cubes in a plastic bag. Pick or scrape off gum
  6. Mix 1/3 cup of white vinegar and 2/3 cup of water
  7. Warm water
  8. Nail polish remover without lanolin
  9. Surgical alcohol
  10. Rust remover
  11. Vacuum
  12. Mineral turpentine
  13. Call a professional wool rug cleaner

SPOT REMOVAL CHART

Spot Order of Treatment
Step 1 Step 2 Step 3
Alcoholic beverage 1 2
Bleach 1 13
Blood 1 2
Butter 4 2
Candle wax Absorbent paper and hot iron 4
Chewing gum 5 4
Chocolate 4 2
Coffee 1 2 6
Colas and soft drinks 1 2
Cooking oils 4 2
Cream 2 4
Egg 2 13
Faeces 2 3 13
Floor wax 4 2
Fruit juice 1 2
Furniture polish 4 2
Gravy & sauces 7 2
Ink (ballpoint pen) 9 2
Ink (felt tip) 4 2
Lipstick 4 2
Milk 2 4
Mustard 2
Nail polish 8
Oil and grease 4 2
Paint (oil) 12 4
Paint (latex) 1 2
Rust 10 1
Salad dressing 2 4
Shoe polish 4 2
Soot 11 4
Tar 12 4
Tea 1 2 6
Tomato sauce 7 2
Urine (fresh) 1 2 3
Urine (old) 13
Vomit 2 3 6
Wine 1 2 6
Unknown material 4 2

SOLID SURFACE RESIN

Use soapy water, ammonia based or solid surface cleaner with a non-abrasive microfiber cloth rinse and wipe completely dry.
Clean spills before they dry.

SOLID TIMBER

Avoid placing hot or wet items directly on the surface as they can leave marks which are difficult to remove.
Avoid direct sunlight, as this may cause colour change.  If the furniture is positioned in direct sunlight, move items such as vases around to avoid spotting.
Dust once a week using a soft cloth or similar duster.
Polish your furniture with a Furniture Polish every 3 – 6 months. Ensure the surface is free from dust prior to polishing.
Avoid using a furniture polish which contain high levels of silicon and petroleum distillate which can damage the surface.

STAINLESS STEEL

Clean as needed using a soft cloth or brush with a mild detergent.
Avoid steam cleaning, abrasive cleansers, carbon steel brushes/wools and cleaners containing chlorine.
Stainless steel cleaners may be used on stainless table tops to remove stubborn stains.

SYNTHETIC FIBRE

The only maintenance required for the synthetic fibre is regular cleaning to get rid of dust and environmental debris (oils, damp) that can be trapped in the mesh or braiding.
We recommend spraying the furniture with a universal cleaner, then wiping it gently with a soft sponge and rinsing with water. Rinsing the synthetic fibre with pressurized water provides better results.
It is advisable to clean the synthetic fibre before storing it for the winter and at the beginning of its season of regular use.

TIMBER VENEER

Avoid placing hot or wet items directly on the surface as they can leave marks which are difficult to remove.
Avoid direct sunlight, as this may cause colour change.  If the furniture is positioned in direct sunlight, move items such as vases around to avoid spotting.
Dust once a week using a soft cloth or similar duster.
Polish your furniture with a Furniture Polish every 3 – 6 months. Ensure the surface is free from dust prior to polishing.
Avoid using a furniture polish which contain high levels of silicon and petroleum distillate which can damage the surface.

VINYL

Spot cleaning with mild soap and water will remove most of the everyday stains.
Tough, difficult stains can be cleaned with alcohol-based solutions followed by clean water rinse.
Vinyl is formulated to achieve a superior level of disinfectability with a 5:1 bleach solution.

VISO LAMP

Do not use any products with ammonia or abrasive cloths as marks and scratches will occur. A plastic polishing product, such as Turtle Wax for Plastics or similar products for Polycarbonate materials should be used.
Polish should be applied with a non-abrasive cloth, preferably one made of micro-fiber.
Let the liquid dry and wipe clean with cloth.
Repeat for interior of lamp.
All electrical cable and electrical component replacements should be completed by a qualified technician.

WICKER

To clean wicker that’s made from PVC, brush off or vacuum as much of the surface dirt as you can. Then wash it with a soft brush and soapy water. Rinse well and let the piece dry.